Shipping Policy
Last updated: 8th August 2025
At Zoë Atelier, we understand how important it is for your special stationery to arrive safely and on time. Here’s everything you need to know about how we ship your orders.
1. Delivery Areas
We proudly deliver to addresses within Ireland and the UK. For international shipping enquiries, please contact us directly at info@zoeatelier.co.uk.
2. Shipping Costs
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Shipping is calculated at checkout based on your location and order size.
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Enjoy complimentary shipping on all orders over €50 as a thank you for choosing Zoë Atelier.
3. Processing Time
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Custom orders typically require 2 months for design approval and printing before shipping.
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Ready-made or non-personalised orders are usually shipped within 5 business days.
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We will notify you when your order has shipped and provide tracking details if applicable.
4. Delivery Timeframes
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Estimated delivery times depend on your location and the shipping method selected.
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While we strive to meet these estimates, delivery times can be affected by external factors such as postal delays, holidays, or unforeseen events.
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Zoë Atelier is not responsible for delays beyond our control.
5. Order Tracking
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Once your order ships, you will receive a confirmation email with tracking information (where available) so you can monitor your delivery.
6. Shipping Issues
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Please inspect your package upon arrival. If your order arrives damaged or items are missing, contact us within 48 hours at info@zoeatelier.co.uk with photos and details.
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We will work quickly to resolve any issues.
7. Change of Address
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Please ensure your shipping address is correct at the time of purchase.
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We cannot be held responsible for orders sent to incorrect or incomplete addresses provided by customers.
8. Contact Us
If you have any questions or special shipping requests, please reach out to us:
Zoë Atelier
Email: info@zoeatelier.co.uk
Website: zoeatelier.co.uk