Last updated: 8th August 2025

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At Zoë Atelier, we understand how important it is for your special stationery to arrive safely and on time. Here’s everything you need to know about how we ship your orders.

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1. Delivery Areas

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We proudly deliver to addresses within Ireland and the UK. For international shipping enquiries, please contact us directly at info@zoeatelier.co.uk.

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2. Shipping Costs

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• Shipping is calculated at checkout based on your location and order size.

• Enjoy complimentary shipping on all orders over €50 as a thank you for choosing Zoë Atelier.

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3. Processing Time

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• Custom orders typically require 2 months for design approval and printing before shipping.

• Ready-made or non-personalised orders are usually shipped within 5 business days.

• We will notify you when your order has shipped and provide tracking details if applicable.

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4. Delivery Timeframes

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• Estimated delivery times depend on your location and the shipping method selected.

• While we strive to meet these estimates, delivery times can be affected by external factors such as postal delays, holidays, or unforeseen events.

• Zoë Atelier is not responsible for delays beyond our control.

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5. Order Tracking

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• Once your order ships, you will receive a confirmation email with tracking information (where available) so you can monitor your delivery.

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6. Shipping Issues

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• Please inspect your package upon arrival. If your order arrives damaged or items are missing, contact us within 48 hours at info@zoeatelier.co.uk with photos and details.

• We will work quickly to resolve any issues.

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7. Change of Address

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• Please ensure your shipping address is correct at the time of purchase.

• We cannot be held responsible for orders sent to incorrect or incomplete addresses provided by customers.

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8. Contact Us

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If you have any questions or special shipping requests, please reach out to us:

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Zoë Atelier
Email: info@zoeatelier.co.uk
Website: zoeatelier.co.uk

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