Returns Policy
Last updated: 8th August 2025
At Zoë Atelier, each piece of stationery is created with care and attention to detail. We want you to love your purchase, but due to the personalised nature of our products, certain conditions apply for returns and refunds.
1. Custom & Personalised Orders
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All custom and personalised stationery (including wedding invitations, save-the-dates, menus, and other bespoke items) is non-refundable and cannot be returned once your final proof has been approved and sent to print.
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We are not responsible for any spelling, date, or detail errors that were present in your approved proof. Please check all information carefully before approval.
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If there is a printing error or damage caused by us, we will replace the affected items at no additional cost.
2. Non-Custom Orders
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Non-personalised, ready-made items may be returned within 14 days of delivery.
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Items must be unused, in their original packaging, and in resaleable condition.
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You will be responsible for return postage unless the item is faulty or incorrect.
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Refunds will be processed to your original payment method within 5–7 business days after we receive the returned item.
3. Damaged or Faulty Items
If your order arrives damaged or contains a production error caused by us:
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Contact us within 48 hours of delivery.
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Provide photographs of the damage or error.
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We will arrange a replacement or refund.
4. Order Cancellations
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Custom orders can only be cancelled before design work has begun.
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If design work has started but printing has not, a partial refund may be issued at our discretion.
5. How to Initiate a Return
To request a return or report an issue, please contact us at:
Zoë Atelier
Email: info@zoeatelier.co.uk
Website: zoeatelier.co.uk